Confirm the release and permissions
Match the plugin edition to the platform and check that database updates and published assets are current. Confirm the staff account has permission for the action.
TroubleshootingFind the cause.
Find the cause.
Keep the next step clear.
Start with what you expected, what actually happened and the exact message shown. A focused example is easier to diagnose than several settings changed at once.
Three checks before changing the setup
Use these checks on a copy of the store where possible.
Check the connection and background work
Look at connection status, credentials, scheduler, queue and recent logs. Some work happens after the page is closed; a button alone does not prove scheduled jobs are running.
Repeat one small example
Use one product, order, message or print job. Record the steps and error reference. If a payment is involved, confirm its provider state before repeating it.
Choose the symptom
Each plugin exposes a different part of the workflow. Use the checks that match the problem.
Listings will not publish
Check account authorisation, seller eligibility, business policies, required fields, images and SKUs. For Amazon, read its validation issues; for eBay, review the listing error and Health page.
Review marketplace setup →Stock or orders appear out of date
Check the selected sync direction, product mappings and background jobs. Look at recent sync errors before changing stock by hand. All Amazon and All eBay include reconciliation; All Square provides a sync log.
Check integrations →A card payment completed but the order is missing
In All POS, review the recorded Square payment session and reconciliation status. Confirm the scheduler and webhooks are configured. Check the provider payment before trying another charge.
Read the POS checklist →A weighed price or quantity looks wrong
Check the kg, 100 g or gram price basis, minimum and increment, net weight and tare. Compare the accepted order weight with stock movements rather than whole-item quantities.
Check weighed-product setup →Points or rewards are unexpected
Check eligible order status, earning rate, redemption caps, reserved points and refund history. Distinguish All Loyalty member points from the separate phone-linked Square Loyalty programme.
Review reward rules →Labels do not fit or the queue looks stale
Confirm paper, margins, sheet layout and browser print settings. Check the product-to-template mapping and location. Mark completed jobs as printed so later changes have a correct reference.
Review label setup →An email is incomplete or not being sent
All Email Templates prepares text to copy; required fields must be complete. All Unsubscribe can suppress website messages by category—check the recipient choice, category and activity log before testing delivery with your email service.
Review email tools →Send enough detail for a useful reply
A support enquiry should identify the setup and the smallest set of steps that reproduces the problem.
- Plugin name, version and platform edition.
- Store platform and PHP versions, plus relevant integrations or hardware.
- The task, expected result, actual result and exact error reference.
- When it happened and whether it repeats on a copy of the store.
- Order or purchase reference if the enquiry concerns an existing licence.
Redact API credentials, full licence keys and customer information from screenshots or logs. A diagnostic reference code is usually more useful than an unfiltered data export.
Prepare a support enquiry →